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A business service is a service (both railway and logistic) offered by a provider to a customer. Example of business services are transport services on different loading units (e.g. transporting a palette, container, wagon, or a block train), logistic services (e.g. transloading, warehousing, or distribution), complementary and value-added services (e.g. the customs clearance).
A business service constitutes always a contractual relationship between the customer and the service provider (RU, operator, LSP) and involves therefore the customer relationships, contracts, consignment notes, etc. (as described by the “Contract” concept).
A business service is often characterised by its availability – which means that its provider defines where and when and to whom the service may be provided (e.g. a subset of the stations; only on specific days etc.). The availability of services may be also specified on the contractual basis between the service provider and consumer.
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